Crystal Clean Hygiene Privacy Policy
Effective Date: 06/05/2025

At Crystal Clean Hygiene, we are committed to protecting and respecting your privacy. We follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). Therefore, this Privacy Policy explains how we collect, use, and protect your data. Through this document, we demonstrate our dedication to transparency and data protection.

In addition, this policy outlines how our privacy practices support compliance throughout our operations.

We explain the ways we gather and use your personal data when you visit our website or contact us. Moreover, we clarify your rights and our legal responsibilities. To understand how we use cookies, please refer to our Cookie Policy.

1. Who We Are

Crystal Clean Hygiene
Website: www.crystalcleanhygiene.co.uk
Office Address: 322 Jersey Road, Bonymaen, Swansea, SA1 7DN
Phone: 07785960884

Crystal Clean Hygiene acts as the data controller for personal data collected through this website. We take full responsibility for protecting your information. To learn more about us, visit our About Us page.

2. What Data We Collect

We may collect and process the following types of personal data:

• Contact details – such as your name, email address, phone number, and company name, especially when you contact us or complete a form.

• Communications – including the content of any messages or emails you send.

• Website usage data – such as your IP address, browser type, operating system, referring URLs, and site activity (via cookies and analytics tools).

Importantly, we don’t collect sensitive personal data (also known as special category data) through our website. For more details, see our Cookie Policy.

3. How We Use Your Data

We use your personal data to:

• Respond to your inquiries or support requests

• Operate and manage our website

• Enhance and personalise your experience

• Analyse how people use our website

• Send marketing communications if you opted in

• Fulfil legal responsibilities

In short, we process your data to deliver services and meet legal and ethical standards. If you have questions, please visit our Contact page.

4. Legal Bases for Processing

We rely on several lawful bases under UK GDPR to process your data:

• Consent – for optional communications, such as newsletters

• Contractual necessity – to respond to your inquiries or deliver services

• Legitimate interests – to improve our website or prevent fraud

• Legal obligation – to comply with statutory duties

We assess each data use carefully and apply the appropriate legal basis. When the law requires your consent, we always request it clearly and in advance.

5. Cookies

We use cookies to:

• Remember your preferences

• Understand how users interact with our site

• Improve functionality and performance

You can control or disable cookies through your browser settings. To learn more, see our Cookie Policy.

6. Sharing Your Information

We don’t sell or rent your personal data. However, we may share it with trusted service providers, such as web hosting companies, who must follow strict confidentiality agreements.

In some situations, we may disclose information to meet legal requirements or protect our rights. In all cases, we share only the necessary data and follow legal safeguards.

7. Data Retention

We keep your personal data only as long as we need it for the purposes outlined in this policy or to meet legal obligations. When we no longer need the data, we securely delete or anonymise it.

This ensures we manage your data responsibly and avoid unnecessary retention.

8. Your Rights Under UK Data Protection Law

You have the right to:

• Access your personal data

• Correct inaccurate or incomplete information

• Delete your data in certain circumstances

• Restrict how we use your data

• Object to processing based on our legitimate interests or for direct marketing

• Receive your data in a portable format

To exercise these rights, contact us at 07785960884 or through our Contact Page. If you’re unhappy with how we handle your data, you can file a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Third-Party Links

Our website may include links to external sites. This Privacy Policy does not cover those sites. We encourage you to read their privacy policies before providing your personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we post the revised version on this page and update the effective date.

To stay informed, please review this policy periodically.

11. Contact Us

If you have any privacy-related questions, please contact us:

📞 Phone: 07785960884
🌐 Visit our Contact Page